InteracessGame Privacy Policy
Effective Date: February 10, 2025
We respect your personal information and privacy security. Therefore, we have developed this policy to let you know how we collect, use, disclose and apply users' personal information, which is stored in a database controlled by Interaccess LLC (the company address is 1150 NW 72nd Ave Ste 455, Miami, FL 33126).
This policy applies to our website (https://interaccessgame.com) and our mobile application (GlowTorch PRO) as well as our desktop video games. We also provide limited versions of games and websites to minors. If you have any questions about this policy and our privacy practices, please contact us at [email protected].
1. Changes to this Privacy Policy
We may revise the terms of this policy from time to time, so please check the update date of this page regularly. For major changes to this policy, we will post a notice before the revision takes effect. If we have your contact information and if required by law, we will contact you before making changes.
2. Data Collection Instructions
When you use our applications (including mobile games, websites and desktop products), in order to provide you with complete service functions, optimize product experience and ensure service stability, we will collect the following types of data under the premise of complying with legal and regulatory requirements:
2.1 Scenarios for the collection of personal identity information
General game usage scenarios: When you simply experience the core gameplay of mobile games, we will not ask you to provide information that can directly identify your personal identity (such as name, email address, etc.).
Specific service scenarios: When you perform the following operations through our website or application, you may need to provide or authorize us to obtain personal identity information (including but not limited to name, email address, etc.):
Use a third-party ID (such as a social networking site account, game service account) to log in or associate with the service;
Seek technical support and submit problem feedback;
Subscribe to newsletters;
Perform transactions such as product purchases or "in-app purchases".
The collection of such information is only for the above-mentioned specific service purposes and will be processed according to your authorization scope.
2.2 Data you actively provide or generate as a result of using the service
User interaction data: refers to the behavioral data generated when you interact with functional modules (such as button clicks, page browsing, operation paths, game sessions, play time, etc.) during the use of the application (including websites, mobile phones and desktop games). We collect this type of data mainly to analyze the use of functions and optimize the operation process in order to provide you with a service experience that better meets your needs.
User-generated content: including but not limited to the text, pictures, audio, video, comments, feedback and other content you post in the application. This type of data is a necessary prerequisite for you to use the corresponding function (such as posting dynamics, submitting feedback, etc.). We will store and process this content according to the needs of the service function to ensure the normal operation of the relevant function.
2.3 Data we automatically collect to provide services and optimize the experience
Application operation and performance data: In order to promptly discover and fix application failures and improve operation stability, we will automatically collect application crash logs, error reports, diagnostic information (such as startup time, response speed) and other performance data. These data are only used for technical analysis and troubleshooting and will not be associated with your personal identity information.
Device, browser and identifier information: Interaccess LLC will automatically collect the following information through the website or application to identify the uniqueness of the device, ensure service security, and achieve functional adaptation (such as optimizing the interface display according to the device model):
Basic identification data: including cookies, IP addresses, etc., among which the IP address may be used to derive the approximate geographical location of the device (only used for regional service optimization, such as adapting to the local language and time zone);
Device hardware identifiers: such as IMEI (International Mobile Equipment Identity), MAC address (Media Access Control Address), Widevine Device ID (device identification for digital content protection), etc. (the collection of such information will only be carried out in scenarios with your explicit authorization and strictly used for necessary functional implementation);
Application-related identifiers: such as Firebase installation ID (used for in-app messaging and other functions), advertising identifiers (if applicable, used for personalized recommendations or advertising optimization, you can turn off relevant permissions in the device settings);
Device basic information: including device model, operating system version, browser type, etc., to ensure that the application runs normally on your device.
2.4 Additional instructions for data collection
Minimum necessary principle: We promise to collect only the data necessary to achieve the above purposes and will not collect information excessively beyond the scope of functional necessity. For sensitive device identifiers such as IMEI and MAC address, we will strictly follow the "minimum necessary" principle. We will only collect it after you use specific functions that rely on such information (such as device binding, anti-theft tracking, etc.) and obtain your explicit consent, and we will take encryption and other measures to ensure information security.
Your rights: You have the right to view, modify or withdraw authorization for partial data collection at any time through in-app settings or device system permission management (specifically subject to the scope of functional support), but this may cause some functions that rely on the data to not work properly.
Data security and use: We will protect your data security through encrypted storage, access control, etc., and use the collected information only within the scope permitted by laws and regulations or explicitly authorized by you. If you have any questions, please contact us through customer service channels.
3. Cookies, Web Beacons and Other Similar Tracking Technologies
We use cookies and other similar technologies (such as web beacons, log files, scripts, and electronic tags) (hereinafter referred to as "Cookies") for the purpose of improving the customer service experience. Cookies are small data files that, when stored on your device, help us provide you with certain better features and functions.
Some web browsers transmit "Do Not Track" signals. Because web browsers incorporate and activate this feature differently, we currently do not take any steps to respond to these signals.
4. How we use your personal information
We use the information collected as described above to provide our services, including service features such as analysis, contact management, and messaging.
5. Children's Privacy
We only collect personal information from children with parental consent or as permitted by law. If a child (under 13 years old in the United States, under 16 years old in the European Union/UK, or under the applicable age of majority in the country/region) contacts us for the purpose of complying with privacy laws, we will use their email address once to respond to the child's inquiry and delete their contact information from our records immediately after responding.
We collect certain technical information about your child's use of the application to provide and maintain our services.
Our application contains contextual advertising, which displays relevant ads based on the context of the game content.
Parents can contact us in one of the following ways to request to review or delete children's information:
Email: [email protected]
Phone: +13802545311
6. Disclosure of Personal Information
We are committed to maintaining your trust in us and want you to fully understand under what circumstances and with whom we may share the information we collect.
Authorized third-party suppliers and service providers.
We may share your personal information with the following third-party suppliers and service providers who provide services to us for various business purposes.
Affiliates.
We may share your personal information with our affiliates.
Business transfers.
We may share your personal information in major corporate transactions, such as website sales, mergers, consolidations, asset sales, initial public offerings, or in the unlikely event of bankruptcy.
Legal requirements.
We may disclose your personal information in response to subpoenas, court orders, legal proceedings, in accordance with law enforcement requirements, litigation dispute resolution needs, or requests made by administrative agencies in accordance with law, or to protect and defend the rights, interests and safety of Interaccess LLC and its affiliates, users or the public.
With your consent.
We may share your personal information based on your consent or any other purpose disclosed to you when your personal information is collected.
7. How long do we retain your personal information?
We will not retain your personal data for longer than necessary, unless we are required to do so by law.
If we are required to retain your information, we will store it separately from other types of personal information to comply with applicable laws and regulations.
8. Where do we process your personal information?
Our servers are located in the United States and Latin America. The information we collect about you will be processed in the United States. When you use our services, you consent to our processing of your personal information in the United States. The personal information protection laws in the United States are not the same as those in the United Kingdom and the European Union, and there is no "adequacy" determination from the European Union under Article 45 of the GDPR. Interaccess LLC ensures that appropriate safeguards are in place to maintain the privacy and security of your personal information and will only use this information in accordance with your relationship with us and the practices described in this Privacy Policy. You can contact us at the following contact information to learn more about the data protection measures we take when transferring your personal information across borders.
9. Links to Other Websites
Our website and games may contain links to other websites that are not operated by the Company. This Privacy Policy applies only to our website and games, so we recommend that you read the privacy statements of those websites. We are not responsible for the privacy policies and practices of other websites, even if you visit other websites through links on our website.
In addition, if you connect to our website or games through a third-party website, we are not responsible for the privacy policies and practices of the owners and operators of that third-party website, and recommend that you review the policies of that third-party website.
10. Security
In order to protect the security of data collected by Interaccess LLC, we will take security and security measures at the current level of technology and require third parties with whom we work to do the same. Please note that despite our best efforts, no security measures are perfect or impenetrable.
11. How to Contact Us
If you have any questions about this Privacy Policy, or if you are a parent and have questions about your child's use of our services, you can contact us at: [email protected]